FAQs


Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@Bebekbear.com

Are my payments secure?

Yes, your payments are 100% secure.

We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We also integrate secure Paypal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.

How long does shipping take?

You can expect to receive your orders within 12 to 20 day once processed. Delivery to the US and some parts of Asia may slightly be faster while deliveries to the UK Australia, New Zealand, and most European and Asian countries may take a little longer(2-4 weeks).

How do I receive a multiple item order?

In most cases, you will receive each item in separate packages.

Can I return a product?

Should you deem the product you received unsatisfactory, you may contact our customer representative and we'll do our best to help. Check out our Refund policy page for more details.

Lost or Stolen Packages
Bebek Bear is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Bebek Bear will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Do I Get Receipt For My Order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

How do I know If My Order Has Been Shipped?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

 How do I reach you?

You may contact us at Contact@Bebekbear.com and our team of customer service representatives will be ready to assist you.